IMAGEM the recommendations of the National Cyber Security Centre (NCSC) as the basis for its information security policy. We actively inform our partners, Hexagon Octave, about recently patched vulnerabilities in software libraries and frameworks. Our general advice to users of our software is and remains to always install the latest updates to mitigate vulnerabilities.
Hexagon and Octave software releases always use the latest versions of the underlying frameworks and software libraries to prevent security issues. As a result, recently reported vulnerabilities are generally addressed in the next patch or update. For more information about information security and our Information Security Management System (ISMS), please contactPeter Schoep, Security Officer at IMAGEM.
Do you have a question about cyber resilience?
If you have IMAGEM support and maintenance subscription with IMAGEM , you are entitled to remote support on weekdays regarding standard use of the software, provided by our support department. Support is available via our support portal, by phone (055 200 2055), or by email (imagem).
You may already find your answer in the list of frequently asked questions about topics such as theCybersecurity ActorMijnNCSC. If your answer isn’t listed there, please contact the NCSC via their contact form. Be sure to check first whether you’ve come to the right place, as special cyber helpdesks have been set up in the Netherlands for various target groups.
Do you need immediate help?
Are you dealing with a cyber incident? If so, please report it to the NCSC. In some cases, this is a legal requirement, and in others, it is a voluntary way to work together to improve national cybersecurity. In both cases, support is available.
If a cyber incident occurs within your organization, you can contact the NCSC 24/7. You can report the incident or contact them through their 24-hour help desk. In all other cases, contact thepoliceor theFraud Help Desk.
Additional maintenance requirements
The terms and conditions applicable to the support and maintenance subscription (IMAGEM for Hexagon Software Maintenance (SWM) and the Nederland ICT Terms and Conditions) can be downloaded here.